Trusting experience oriented design

2011. Aisling O'Kane
CHI '11 Extended Abstracts on Human Factors in Computing Systems.

Abstract

Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.

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Citation

O'Kane, A. A. (2011). Trusting experience oriented design. CHI '11 Extended Abstracts on Human Factors in Computing Systems (pp. 923–928). New York, NY, USA: Association for Computing Machinery. URL: https://doi.org/10.1145/1979742.1979517, doi:10.1145/1979742.1979517

BibTeX

@inproceedings{10.1145/1979742.1979517,
author = {O'Kane, Aisling Ann},
title = {Trusting experience oriented design},
year = {2011},
isbn = {9781450302685},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
url = {https://doi.org/10.1145/1979742.1979517},
doi = {10.1145/1979742.1979517},
abstract = {Although trust and affective experiences have been linked in HCI research, a connection between traditional trust research for automation and experience design has not be made. This paper aims to start this discussion by showing the connection between experience-oriented HCI design and trust in automation through an experimental study of the Lega, a companion device for enriching experiences in museums. An experience-oriented HCI design approach was used to create this device and although it is not traditional automation, this study presents the links found between this approach and the bases of trust in automation, performance, process, and purpose, with regards to experience qualities of transparency, ambiguity, and usefulness, respectively.},
booktitle = {CHI '11 Extended Abstracts on Human Factors in Computing Systems},
pages = {923–928},
numpages = {6},
keywords = {HCI, affective experiences, experience-oriented design, human factors, trust in automation},
location = {Vancouver, BC, Canada},
series = {CHI EA '11}
}